NDIS Services


Managing the NDIS



What services and supports do people have access to under the NDIS?

The NDIS funds any reasonable disability related support needs that poeple require, falling under three categories:

Capital funding – for purchasing one off items such as equipment, technology or modifications
Core funding – for day to day support required, such as personal care
Capacity funding – for skill building, training and learning.

The supports and services provided are there to:

  • allow people to live independently
  • access and participate in their community
  • further their career by accessing educational and vocational opportunities
  • develop life skills to aid daily living.


What can't I use the NDIS for?

The NDIS doesn’t cover daily living expenses like rent or food. You will continue to pay these from your disability support pension

or other sources of income. The NDIS also does not replace funding that is more appropriate from other sources such as education, health

or transport. These supports will continue to be funded as they are now.


Is the NDIS means tested?

The NDIS is NOT means tested. Support is related to a person’s disability and the supports they need, not their

capacity to pay for support.


What happens if someone is not eligible?

The NDIS is committed to continuing support arrangements for people currently accessing disability services and support.
There are internal and independent review processes for people who want to appeal decisions made about accessing the NDIS.

For more information on eligibility, please visit the NDIS website or contact the National Disability Insurance Agency on 1800 800



Will I get the same level of support as I get now?

Yes as procedures are in place to ensure anyone eligible for the NDIS and currently receiving support will not be any worse off when

they transition to the NDIS.

During your planning for the NDIS, it's important to assess and review what supports you currently receive to ensure you continue to

receive the necessary support.


Do I have to use Outlook to be eligible for the NDIS?

No, but of course we would like you to consider us. The NDIS is all about freedom, choice and independence. You can choose the

providers you want to use and the services you want.

If you need a little help, Outlook has a dedicated NDIS Support Coordinator who operates independently of the other support services

we provide. We'll work with you to choose the best services and service providers for you, not us.


Who can help me find appropriate providers in my area?

You can find registered providers on the NDIS website.


Can I self-manage my NDIS package?

Yes, you can self-manage your funding under NDIS.


Can I choose any provider?

Yes, you get to choose who provides your services. Providers registered with the NDIS need to meet specific criteria set out by the

NDIS including insurance, quality and safety. You can find registered providers on the NDIS website.


What if I am not happy with a decision made by the NDIS?

If you are not happy with a decision made by the NDIS you can appeal via their internal reviews process.

If you are still not happy following that process you can appeal to the Administrative Appeals Tribunal.


What if I am not happy with the support or services I’ve paid for using my NDIS package?

If you are unhappy with the service you have received from a service provider then you should first follow the provider’s feedback and complaints processes. If you are still unhappy with the outcome you can take your complaint to the Disability Services Commissioner